Patch testing before use is always advised when using beauty products. If irritation occurs, cease use and consult a physician.
Exchanges
- Items must not be open and must not be damaged
- Terms: 14 calendar days starting the day after shipment shows delivered
- Reason: products received do not match products ordered
- Process: email picture of item(s) that do not match order, include
- purchase order number
- received date
- list of items being returned
Damages
- Items show to be damaged due to shipment
- Terms: 14 calendar days starting the day after shipment shows delivered
- Reason: products received were damaged during shipment
- Process: email picture of item(s) that are damaged, include
- purchase order number
- received date
- list of items damaged with pictures showing location of damage
Missing Items, Never Received Order
- Order has items missing, or never received order
- Terms: 14 calendar days starting the day after shipment shows delivered
- Reason: missing items, or order was never received
- Process: email us, include
- purchase order number
- payment date
- received date
- list of items missing or statement that order was never received
Other concerns? Please contact us for assistance.